Friends, acquaintances and readers will perhaps know that as a wee sideline to this blog I’m involved in the retail pet trade. I’ve written before here and on my previous blog about the sometimes curious and amusing interface with the public. Let me say right here that the vast majority of my customers are regulars, many have become friends and day to day it is in most cases a pleasure to deal with them. In other words I’m not about to do a Gerald Ratner
However (and anyone who deals with the public on a daily basis will immediately empathise here) there are times when the combined skills of a psychologist, a mind reader, a trauma counselor and a social worker would not suffice in the dealing with some of the people who wander in the door.
In recent years, different shaped aquariums have become popular. I have seen pentagon, hexagon and octagon shapes but NEVER have I seen a heptagon (septagon) – not even in a picture. However if a customer is looking for a hood, filter or heater for their tank and you say ‘what kind of tank is it?’ invariably they will say ‘it’s wan o they fifty pence shaped wans’ and then when you ask what size they gesture with their arms, doing an excellent mime of someone playing a concertina or accordion. The ‘fifty pence shaped tank’ could be anywhere between the diameter of a goldfish bowl or a beer keg and I am supposed to somehow recommend the correct equipment.
I usually direct them to my stock tanks. ‘Is it the same size as that? – bigger? – smaller?’ ‘Definitely smaller!’ ‘Would you like to perhaps go home and measure the tank so that I can recommend the correct filter?’ ‘Naw it’s that size!’ ‘OK based on what you’ve told me this would be the correct one’.
2 weeks later
‘See that filter YOU SOLD ME, it’s no powerful enough!’ This time of course the accordion playing, sterling silver coinage expert has actually bothered his arse to measure the said glass water container. It turns out it is four times the size we settled on and contains a water volume not unadjacent to that of the Zambezi River.
Hence one gets a reputation. ‘See that shop they just don’t know what they’re talking about. Sold me a shitey wee filter and then they widnae change it!’
Sigh!
Filed under: Pet Matters | Tagged: akward customers | 4 Comments »